Refund policy

Return Policy

Order Cancellation:

We accept order cancellations prior to product shipment or production. You will receive a full refund after your order is canceled. If the product has already shipped, we will not be able to cancel the order.

Returns (if applicable)

We accept returns. Customers have the right to request a return within 14 days of receiving the item.
Returns are subject to the condition that your item must be unused and in the same condition as it was received, and must be in its original packaging. Returns require you to provide a receipt or proof of purchase. Please consult our customer service to ensure that you send your package to the correct address.

Notes

Customized or personalized items are not eligible for the 14-day money back guarantee.
If the return is caused by the consumer, the consumer should bear the shipping cost. The exact shipping cost will depend on the courier company you choose.

If the goods received are damaged or incorrect due to our reason, the consumer is not responsible for the shipping cost incurred for this reason.

Consumers are not required to pay a restocking fee for returning products.


Refunds (if applicable)

Upon receipt and review of your return, we will send you a receipt notice via email. We will also notify you if the refund is approved. If the refund is approved, we will process your refund and automatically refund the amount to your credit card or your original payment method within a certain number of days.

Late Refunds or Unavailable Refunds (if applicable)

If you have not received your refund, please check your bank account again first.

Then, contact your credit card company, it may take some time for your refund to officially arrive. Next, contact your bank. Refunds usually take some time to process. If you have completed all the steps and have not received your refund, please contact us at [email protected].

Contact our customer service at [email protected]

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